FAQ Policy
Frequently Asked Questions (FAQ)
Welcome to the [Reframed] FAQ page! We're here to make your shopping experience as smooth as possible. If you have questions, you’ll likely find the answers below. If not, feel free to reach out to us at [reframed.store@yahoo.com].
1. Where do you ship from?
We work with global suppliers and fulfillment centers, so your order may ship from various locations depending on the product and destination country.
2. How long does shipping take?
Shipping times vary by destination:
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USA: 7–15 business days
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Canada, UK, Europe: 10–20 business days
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Australia & NZ: 10–20 business days
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Rest of World: 15–30 business days
Check our Shipping Policy for more details.
3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use our Order Tracking Page to stay updated on your shipment.
4. Why did I receive only part of my order?
To reduce delivery time, we may ship items separately depending on product availability. Rest assured, the remaining items are on their way!
5. Do you offer refunds or exchanges?
Yes! We have a 30-day return policy for most items. Please read our Refund Policy to learn more about eligibility and how to start a return.
6. Can I cancel or change my order?
Orders are processed quickly, so please contact us within 12 hours of placing your order if you need to make changes. After that, we can’t guarantee cancellation.
7. Do you cover customs duties or taxes?
Customers are responsible for any customs, taxes, or import duties that may apply in their country.
8. My item arrived damaged or defective — what now?
We’re sorry about that! Contact us at [reframed.store@yahoo.com] with your order number and a photo of the item, and we’ll resolve it quickly.